I've had Gigapower since around August of 2016 and it's been great. For the last couple of weeks however, I've have severe performance issues downloading files. Speed tests are generally fine, as are other activities such as general browsing and YouTube. But on most web sites, file downloads are excruciatingly slow... Unless I VPN.
When I hop on a VPN, performance is much better. Still limited by the VPN itself and nowhere near what Gigapower has been in the past, but at least usable and I can get my work done.
I've captured a video of this behavior here:
https://www.youtube.com/watch?v=3p_tKw17v3M
For this test, I'm downloading a Windows 10 ISO from Microsoft through my MSDN subscription. You can see that the download time exceeds 18 hours when not using the VPN, but drops to just a few minutes when the VPN is connected. I repeat this test twice. I canceled the download for brevity in the video, but the speed doesn't improve over time. It occurs on most other sites as well.
My network setup is as follows:
Pace 5268AC residential gateway
EdgeRouter Lite (1.9.1)
Unifi AC Pro access points
HP Procurve 1810-8G switches
The RG is configured for DMZ+ mode to the EdgeRouter and has been since I got the service last year. Wireless is disabled in the RG. For the purposes of troubleshooting, I have tested with multiple computers, wired and wireless, PCs and Macs on both my home network as well as connected directly to the switchports in the RG, but the issue persists.
I called AT&T today, but they were no more helpful than having me unplug and plug the RG back in (which I'd already done). They seem to think that if a speed test looks good (and they usually do) then there's not an issue. What's the best way to get this escalated?
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Gigapower downloads unusably slow without VPN
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Not sure what's going on
For the past few weeks I've been having huge speed issues when it comes to downloading updates/full games on my Xbox One. Now this is really nothing new as Xbox is pretty hit or miss, depending on what time it is and what not. Except this time I noticed something I never quite seen before.
After some testing I noticed my speed drops after I open my browser and load up any site. The only way I know how to fix it, is to reboot my router and don't even think about going on the internet while I have an active download on my Xbox going.
I thought maybe it was a QoS type of problem, but the router doesn't even support that and so I thought maybe it was an IPv6 issue, but disabling that doesn't change anything either. I have also been noticing sites like Neowin/Reddit and especially Imgur are consistently slow now as well.
I'm not really sure what to make of this and came here in hopes that someone can explain this to me as it's pretty bizarre in my opinion.
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New gigapower install - Passthru mode
I just signed up for AT&T Internet 1000 package. I'm previously coming from Cox Cable. I currently have an ASUS N66 router that I have configured very much to my liking. It is my understanding that I will be forced to use a new gateway product. I want to basically have the new gateway act as a passthru to the router I'm using right now, but I want to make sure that my router is in charge of everything, including ip assignment, port forwarding, etc. I was reading that the gateway they provide is not very good as it has a small NAT table. Looking for advice on setup and what I should do once the installer leaves. Thanks in advance!
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High Latency
Just did a quick search, nothing showed up in the past few months with those words. Testing here on DSL Reports, latency has been between 250ms and well over 600ms.
I recently "converted" from "old" 6mb DSL (with very low latency) to FTTN and bonded pair. The speed is great but it seems that after school, after dinner and then in the evening, latency goes through the roof. During the day (work from home) when I have tested, latency is in the 50-60ms range. Over on the ATT speedtest site, during the day latency to their server(s) will show anywhere from 15-25ms on average.
Is this just the way it is with FTTN and copper the rest of the way? Honestly, with speeds that are about 8-9 times faster than my old 6mb line, many times pages do not load much, if any, faster than before. The only other option here is Comcrap -- and they are horrific here. Horrible customer service (about ready to drop them for cable since I can stream most of what I want and the old antenna in my attic pulls in about 50 channels in uncompressed HD).
So, is this what the rest of the non-FTTH folks experience? Latency that gets worse when it is clear more people would be online? Or is it me?
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Custom AT&T Fiber to the Home Install with pictures
This is post an example of how I built a custom setup for my install. Not so much because I like spending money, but rather as an example of how you can do a setup that is just a step above what residential providers normally do on FTTH/FTTP installs.
In studying lots of fiber installs and seeing how things are done in a commercial setting, I wanted to have something more robust than a plastic box and some schedule 20 PVC to protect my fiber. So I came up with the idea to use a metal box as a Demarcation point to bring the fiber into my home. I picked this Bud Industries box from Amazon and waited until the price hit around $50. http://a.co/6eXg7bp With this box, I was able to use 1.5 in Schedule 40 electrical PVC to bring the fiber in and route it down into my crawlspace. I also bought a cheap Fiber NID (network interface device) or DEMARC from Discount Low Voltage for $25. It's an AFL branded OptiNID 300 Series Optical Demarcation Slack Storage Closure that is normally used by companies like AT&T and Google Fiber. http://www.discount-low-voltage.com/Connectivity/Fiber-Demarcation-Box/DM000795 I took the guts out of this enclosure and mounted them in my new box. The idea was to create a more commercial like setup that was durable but still looked nice on a home.
I the last thing I bought from Ebay was some OFS EZbend 3.0 fiber rolls so I could pre-run the inside fiber to my IT closet. For $45 I got 8 rolls of 150ft of Single Mode fiber cable with SC Angled Physical Contact (APC) connectors. The part numbered reveled that this was actually stock from a Verizon FIOS in Virginal where the seller was located. That was fine with me as FIOS and AT&T are the same kind of GPON network so I knew the cables would work. I ended up running two from my new box to my closet.
The AT&T tech arrive promptly at 9am on Saturday, February 18th. He had called before to notify he was on his way. During that time he must have activated port 3 on the Tap across the street from my house by connecting it to the assigned split at the PFP cabinet. My house is Durham is feed from the Chapel Hill Central Office on Rosemary ST named CPHLNCRO. We tested the signal strength at the tap port and it was good.
Google crews had cut our pre-buried drop lines so we ran a new temp line across the street from the tap to my back yard where I have the new cabinet. Total distance is a little under 300ft. The tech take a shovel and dig down to drill a little hole in the box to place the temp line. You can see that my neighbor has service on port one of the Tap on the bottom left. The factory made end of the Corning OptiTap drop cable system just screws onto the tap, much like a coax drop. No splicing or terminating involved.
At the box, he agreed to use my setup so we pulled the fiber up into it. 1st step is to strip the single fiber and prep it for adding a mechanical connector.
The next step is to cleave the fiber to the right length for the 3M connector.
After cleaving the fiber and cleaning it with a prep wipe, they insert it into the mechanical connector to terminate it with an SC-APC end. No splicing involved here. Once inserted, they just close the tool to lock the fiber into the connector.
Then the new connector gets inserted into the coupler I had installed. Here he is just removing the protective plastic from my indoor cable I ran previously. The kit the Premise Techs carry is a 3M 8765-APC-FBL/A kit.
Here is what my new Fiber DEMARC looks like up close. The black fiber is the drop from the street and the two white fibers are the indoor runs I installed. The coupler between the two is in the middle. I still need to connect the ground to my house electrical. But it's glass going inside so I'm not worried.
Here is what it looks like when all closed up. Note that he wrote AT&T on it to keep the bosses happy if they inspect his work. I'll remove the AT&T sharpie and use the label maker to make it all look nicer and label all connections. I wanted the drop to be low enough in the ground to protect it. In this picture you can see how the old Frontier Copper NID is cracked where I hit it with the Weed Eater. I'm about ready to cut the Frontier off at the ground as I now have Charter cable, AT&T Fiber and soon Google Fiber. I don't seen any future with Frontier copper.
Here is how I positioned my box in relation to the power meter and old Frontier copper NID that I want to remove. I wanted space around the power boxes in case or expansion or service. And I have a kitchen sink below that window so I wanted to avoid plumbing pipes. Inside my crawlspace, the pip comes out for easy routing to my IT closet.
The final steps were to install the ONT(Optical Network Terminal) and the RG(Residential Gateway, Router/WiFi Access point). For the ONT, the tech just zip tied it to the back of my rack. It's the white box in the picture. The extra indoor fiber is spooled up in the back as my run does not need all 150 ft. I will clean this up later with the shorter 75ft cable he was going to use. The indoor Fiber is OFS EzBend 4.8mm Riser Indoor/Outdoor Single Fiber SCA to SCA Factory terminated assembly with Grip off connector. Part number JR5DK001SCASCA075F-GRIP OFF. The grip off makes the SC connector smaller to feed though holes smaller than an RJ-45 Ethernet Connector.
And here is the Pace 5268AC sitting on a shelf in the rack. Below is my TWC/Charter SB6121 cable modem and my pfSense router on an old PC. I will most likely move the ONT to the shelf with the RG so I can see the status light. The enclosure you see is made to mount it to the wall the way Google does with their Fiber Jack. The ONT takes the Fiber and converts it to a 1Gbps Ethernet connection which is plugged into the RG.
That's it. A Fiber to the Home install using custom enclosure hardware. The rest is industry standard parts modified to my application. This is a great example of how an install to a small business could be run. Was it overkill for what I need. Most definitely. Was it fun. Absolutely! Thanks to my tech for working with me. Because my temp drop ran across the neighborhood road, he put in an emergency bury request. After giving the locate crews time to mark, they called on Tuesday to bury but I rescheduled to today. We got that done this morning and they even shot a new bore under the road and missed the high volt electrical lines. I'll have pics for that soon. The lines are still not as deep as I would like but that's about all I can get out of AT&T because where it has to do is not easy to dig. I'll have to make sure Google doesn't cut my AT&T line when the time comes for their Fiber. Who knows, I may want to run a dual 1Gbps WAN with both providers. This is if it can pay for itself.
Feel free to post any questions. And thanks to AT&T techs here and other members for giving me advice and answering questions.
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Why does my house have DSL but my neighbor has fiber for over a year
Just a note, that fiber is available in our subdivision, just two houses away or caddy corner from me. Just curious of a few things. 1) How could we get fiber run those two houses away if possible, and if not then 2) how could we get an increase in speed on our existing bonded copper interface? Our modem reports that we have the ability to do ~60x10 Mbps service, and the neighbors farther away from the de-mark, with copper can get the 45Mbps service in the court next to me. Could we increase our speed some, to either the 24 or 45 Mbps service rates? I really need the ability to upload at least a single HD video stream for our video surveillance system and at this point can’t very reliably. I am never going to get the TV service on U-Verse as I already have DirecTV system in the home, so any bandwidth needed for TV can be allocated to Internet and the single voice channel that I have.
We currently have 1.5Mbps upload and as you can see something happened on or around April 12th and then around October 16th 2016 and our upload speed decreased even farther from our high of about 1.85 Mbps. I am a reporting site for the FCC and have all the stats for the various KPI’s that are reported. The service really doesn’t look that good, and by using the bonded pairs the latency is so high, but at this point I have what I have. I am just trying to increase what we have. I am looking at all 88 lots in our neighborhood, here is the break down in max capabilities that they offer to each home:
18 Mbps service – 21 Homes (24%)
24 Mbps service – 2 Homes (2%)
45 Mbps service – 22 Homes (25%)
75 Mbps service – 5 Homes (6%)
1000 Mbps Gigapower service – 38 Homes (43%)
Total: 88 Homes
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Outside line
The line into the Uverse box outside my house has become detached from whatever was anchoring it to the top of my roof, so it is just hanging there. Everything works but I would like it reattached. Is this ATT's responsibility or do I have to pay for it. You would think this would be easy to answer by an ATT rep but, call them sometimes and see how easy it is to get any information...
Thanks!
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45 mbps capable?
We are having our gateway moved to another room soon. I'm going to see if the tech can bump our speed up while they are here and keep our price at $40 per month. I know I can get 24 Mbps. Will my lines support the 45 Mbps speed tier?
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AT&T eyeing next-gen PON
Here's am interesting article describing how AT&T is looking to upgrade from GPON: http://www.fiercetelecom.com/telecom/at-t-says-reducing-labor-savings-a-key-goal-advancing-fttp-footprint-further
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411 calls
I have uverse home phone. I was wondering if there is a charge to dial 411 number. In my phone features there is a block to block 411 calls. Just wondering.
Alabama
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Default Settings for Upgrading Ubuntufu
Very strange messages received. Help!
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Best Router for Gigapower 1000/1000
As the title states,.. What is the best router to run with Gigapower Gigabit service? I know it may be varied , so just list the ones that 'work' properly with the configuration - and any that have Greater than 1Gbps port(s) -- That are under $500 if they exist.
Secondly, I've heard both ways,.. But does ATT Gigapower allow authentication from a third party user owned router or does it have to go secondary to their own?
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Gigapower in Fremont, CA
My subdivision / hoa is considering building out / contracting a company to build gigabit fiber. ATT has started advertising fiber in older areas of Fremont and new buildings but they haven't been responsive to us nor talked to the HOA. The community is fairly big about 300-400 sfh and townhome built 30 years ago and we have dark fiber coming up to the street that may be being used for an ATT cell tower.
All conduit is underground and currently we only have Comcast and ATT vdsl. Paxio has offered to look into building fiber but it's only worthwhile if ATT doesn't plan on building soon.
Anyone have details or a contact?
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Switched from 5268 to 599 and my attenuation increased by a lot?
So, I switched from the 5268AC to the NVG599 and my attenuation went way up... but my maximum attainable numbers also went up?
Has anyone ever seen such a large increase in attenuation?
Just struck me as weird...
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The death of uverse has been greatly underestimated
What do you think of this? http://www.fiercecable.com/cable/raycom-at-t-pushing-u-verse-blackouts-to-drive-customers-to-directvquote:Driving the usual retrans rhetoric to the level of explosive allegation, Raycom Media has accused AT&T of strategically enabling a blackout of Raycom stations on its U-verse platform in order to drive customers to DirecTV.
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AT&T 45 install on Monday, what to expect?
On Monday I am upgrading to AT&T 45 service from DSL 3.0. I did a self install on the DSL close to 10 years ago. The existing wiring is 25 years old cat 3 daisy chained from jack to jack and my current and only acceptable modem location is 3 jacks from the NID. I am keeping POTS.
Will this wiring be deemed acceptable for the new service or will they need to run a cat 5/6 home run back to the NID for the internet service only? I would actually prefer this as the existing wiring obviously was never intended to carry anything but POTS although it has been fine for DSL. The house is on a slab but the router location is on the exterior wall on the same side of the house as the NID, about a 20 ft run, max. Would I be correct to assume that there will be no jack on the free install but just a cable grommeted through the wall direct to the router?
Thanks, the room this is going in is pretty well packed and I'm trying to decide how much stuff I will need to move on Sunday afternoon.
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Gigapower + U-verse - how will cables be run?
I'm helping a family member sign up for AT&T fiber internet. She picked the 100Mb symmetric package + U-verse U200. She'd previously investigated DirecTV but they came out to her house and said she couldn't get it because of a number of trees in her neighbor's yard.
She has a detatched garage at the rear of the lot, and the utility pole is behind the garage. The previous owner had the POTS NID located on the side of the garage and had two conduits buried between the house and garage - one for coax (time warner) and one for AT&T (the unused POTS connection). What are the chances they will run the connection via the buried conduit like the unused phone line is now? She doesn't want wires strung from the pole to the house in the air (there are none currently).
Also, how does inside wiring work? When my parents got U-verse, they had easy access via an unfinished basement to run new ethernet to the U-verse receivers on the first floor. At my sister's house where this fiber+U-verse installation is occurring, her TWC modem/router is currently plugged into a coax outlet in a 2nd floor office, and she has two TVs on the 2nd floor. Will they run ethernet inside the walls to the upstairs locations? Also wondering how they'll be able to locate the gateway in the upstairs office.
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Help me plan my new home network - Gigapower powered
I'm new here...as a poster at least. I've come here over the years for some quick reading to solve an issue or two. I'm in the computer forensics field and know a little about networking but only enough to convince a layman i'm an expert.
We are moving into a new used home here in Dallas at the end of March and i'm trying to get my plan together now. It's a one story ranch with gigapower fiber in the alley behind the home. I'm currently contracting with someone to run several drops of Cat6a throughout the home terminating in a closet with a punch down panel.
My goals are to run as much of the home as we can off wired and leave the wifi for phones and tablets.
I have 2 wifi routers currently (Asus RT-N66U BK and a Netgear AC1750) but i'd like to step up to a EdgeMAX router and just limit the wifi gear to serving up wifi. I'd also pair that router with a switch of some sort (16-24) ports. I have a PLEX server that we watch inside the home and on business trips.
In reading more about the supplied Gigapower router it seems like i won't be able to place it in pass-thru mode or Bridge mode like i do now with my Spectrum service.
Can anyone give me some advice on what router and switch i should buy that will play well with the full G service from AT&T?
PSS - i'd like to add some UniFi access points later
Thanks
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Script to check ATT Fiber coverage
I got the inspiration from the Century Link forum for mapping availability of ATT Fiber in a particular area.
The idea is to grab a box on google maps using two addresses (NE and SW) then get a list of addresses and pass that on to the ATT Fiber availability webpage. Well I spent a day learning Python and another porting the code to AT&T and here is result
https://www.easymapmaker.com/map/13bc08adc1c47818afd6437933d7ce4d
Please see my github page here for the scripts
https://github.com/enkur/ATT-Fiber-Check
Next task would be to do something like this
https://github.com/mtdoyle/CLSpeedPhantomJS/blob/master/README.md
This can cull through large addresses and create a super detailed plots like this
https://www.easymapmaker.com/map/cl_speed_1-15-2015
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Dmz plus and Spi firewall?
Should I enable spi firewall in my third party router? It's in dmz mode and I have the 5268.
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