I have gigapower in my area and currently the highest gigapower speed you can get in my area is 120/120. I can test my speeds daily and I would say 5/7 days a week my speeds will be VERY slow for a period of time. It's random. There is no pattern what so ever. At times it will last 10 minutes or hours. The speeds drop as low as 5/20 (down/up).
For instance right now I'm getting 6.23 down and 31 up. I've had techs out here 3 different times. Each time they scratch their heads, call/chat with a tech and later on my speeds are back to where they should be. Later that night or next day the speeds drop again.
Do I have any recourse? I'm pretty frustrated over this lack of knowledge on AT&T's staff part. They can NEVER tell me what fixed it or why it is slow.
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AT&T cannot resolve my Gigapower speeds dropping almost daily....
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24Mbps now available?
I currently have 6Mbps U-verse. Yesterday they had a rep in our lobby taking signups for 24M and TV which we didn't have before. They just lit up a VRAD accross the street so I know it's close.
Question is I currently have a SNR of 6-8db and an ATTN 44-45 I know these are borderline with my current service. What are the odds of qualifying for the 24M package now? I know bonding will make a difference, but is there any correlation between single and bonded that would qualify me. I'm guessing that I will stay on my old DSLAM at the CO if I don't switch and would only be running off the VRAD if I did switch. Does this sound correct?
Extra info: The building is 40 years old and all cables are just plain 4 wire cables, nothing special.
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In need of a Vegas vacation.
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2-wire 3801
A friend in Miami has UVerse TV only, and his router is a 3801. I thought all TV installations required a NVG589....?
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UVerse 45MB & Motorola NVG589 - DHCP Madness
Hi all,
I was recently upgraded to a 45MB tier (which took three days and a lot of hardware replacement). After installation, my entire network was working fine, and my two other access points synced with the new Motorola modem without a problem.
For remote working, my workplace requires a 192.168.254.* to access their Intranet via VPN (versus the 192.168.1.* the Motorola starts with by default). So here's the sequence of events:
1. Network is fine.
2. Log into the admin section of the Motorola modem.
3. Change the DHCP to allocate addresses from 192.168.254.64-253 (instead of 192.168.1.64-253.
4. Motorola modem saves changes.
5. Modem can only see immediate network plugged into it via Ethernet. The rest of the network is dark.
Now, I'm assuming that the IP leases on the other devices were assigned by the Motorola modem previously conflict with it's current DHCP allocation. If that is the case, what would be the proper course of action?
I tried scanning the network for devices via the Modem, but nothing comes up.
Thanks in advance for the replies. I'm pretty sure this is a simple fix, but I'd rather ask before going through a trial/error scenario.
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75 meg tier
Anyone in these areas getting it?
Next... on a more technical note.
The article implies that in these areas they are going to be using the 17a profile?
Is what is in the blog post all that is known?
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NVG510 Configuration
The NVG510 does not have direct access to the
/cgi-bin/voice.ha, or the
/cgi-bin/voiceconfig.ha
pages. How do installation tech configure the sip credentials?
Or do these come preconfigured at dispatch time.
In the passthrough mode what are the technical limitations?
Will the 510 crash when a handful of web pages are open, and the 510 runs out of memory?
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Can't upgrade speed but RG's numbers say I should be able to
I inquired on getting a faster internet package but I was told that the 18mb package is the fastest that I can get at this time. I don't understand why this is the fastest that I can get when my rg is showing the following:
Down Up
User Rate 25200 kbs 2046 kbs
Max User Rate 48177 kbs 10950 kbs
Noise Margin 16.4 dB 26.5 dB
Attenuation 21.4 dB 17.6 dB
Output Power 13.8 dBm 8.6 dBm
Protocol G.993.2_8d
Channel Interleaved
DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {62371 }
Rate Cap 25216 kbs
Attenuation @ 300kHz 11.0 dB
Uncanceled Echo 0.0 dB Ok
VCXO Frequency Offset 0.0 ppm Ok
Final Receive Gain 6.0 dB Ok
Excessive Impulse Noise 0 Ok
________________________
I had some line work done on my service this past spring and I asked the line tech what he showed for a maximum uplink and he said about 11MB. Downstream is ~48MB on my single pair install. I know the vrad supports pair bonding because I have neighbors that have a pair bonded installs. Since the RG is showing the uplink I assume I'm at least on a K card. AT&T says I am about 3200 feet from the VRAD but my area has a larger gauge copper wire which is why at this distance the service still works great. The RG shows ~48MB down, and ~11MB uplink. The UV Realtime is only showing a distance of 1900' because of the larger wire. So my question is what can't I get a faster speed package, at least the 24/3? UV realtime shows I should be on a 32/5 profile.
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NVG589 to DVR Question
I recently upgraded to the Power Tier 45meg down Uverse internet. I have coax running to my DVR. Some things I have read in this forum talk about running Cat5 or 6 to the DVR instead of coax and that this is better. I can run an ethernet cable from my NVG589 to my DVR if it is better.
Can one use ethernet instead of coax to the DVR? Is there any benefit? If I make the change do I need to make any adjustments to the NVG589 or DVR settings?
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NVG589 wireless question
With my new Power Tier internet I am now getting 45meg down and 5 meg up with a hardwired connection to my RG. On my laptop I only get 19meg down and 5 meg up.
Is this a limitation of the wireless capabilities of my laptop or?
Looking at the RG parameters under Home Network|Wireless there is an option for bandwidth. It is presently set for 20MHz with an option of 40MHz. Would selecting 40MHz for the bandwidth help the wireless throughput?
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Confused -what will install take?
About to order uverse but am concerned about wiring in my two story house.
Currently am getting internet and tv via Comcast. Cable comes from basement to second floor computer room. Connecting that coax to cable modem, then modem is wired to router. From there the router backfeeds via Ethernet to a switch in the basement which distributes to 8 rooms.
There is coax running to most rooms terminating in basement.
There is 4 wire phone lines running to most rooms terminating in the basement.
The att uverse gateway has me concerned.....our current router is upstairs for better wireless coverage. An easy install would be to connect new gateway in the basement but wireless signal is poor from down there.
Can new gateway go in the computer room? How would it get connected.......copper, coax?
Finally what about backfeeding telephone line coming out of modem?
How do I get TV service? wireless?
I looked at the FAQ's but am a little confused.
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Installs: Branded Jacks, Wall Mounts, Filters and such
I have an Elite installation ordered. I'm already unhappy as all the things the Social Media folks promised last month were ....promises..... It's especially galling as there's a 2-month wait on the so-called reward card. Install promised on the 24th, ho ho ho.
This is IP only, retaining POTS phone. We're stuck with a professional in$tallation because of the loop length.
Will [s]he install one of these ""branded jacks""?
...install a splitter? We have hardwired telco items there it must be upstream of.
...want to replace the existing NID with a newer one?
...hook up the existing computer via CAT5?
Are any of the modems wall-mountable, or do they all use those damn stands? {The insanity of such is clear when you have 4-5 cables pulling on it....}
There's a dilemma re: the modem location. It can go at the NID, feeding TCP/IP via our existing CAT5 to the computer room, 150 ft away. Or it can go into the computer room, and we'll backfeed TCP/IP to the NID room. But then [s]he'll have to attic crawl to pull the phone feed to the computer room...and run into Santa, perhaps. I assume the NID will do.
Do we have access to the modem's setup parameters so we can set the SSID/WPA pw?
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Caller ID on PC - Voip & Internet - no TV
I have searched this site and others and cannot find an answer. I have new Voice & Internet and caller id works on my phone. I do not have TV; is there a way to have Caller ID show up on my pc?
All I've found so far is this post but no followup?
http://www.dslreports.com/forum/r23370472-Caller-ID-on-the-computer
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Uverse says I'm maxed at 18mps...
New AT&T customer here,
A tech came out to my house last month and installed 18mps internet with the NVG589 and pair. We were chatting for a bit and he said he could definitely increase my speed to 24 and possible 45. Unfortunately, after trying he said his system was down, but if I call into tech support they could bump me from there.
Well long story short, they said I am maxed out at 18mps. However, after playing around with the settings I noticed that I have a max speed of 50:
DSL Status
Line State Up
Downstream Sync Rate (kbps) 25311
Upstream Sync Rate (kbps) 2036
Downstream Max Attainable Rate (kbps) 52828
Upstream Max Attainable Rate (kbps) 2036
Modulation VDSL2
Data Path Interleaved
Further, I looked around my neighborhood for my VRAD today and found it 0.1 miles away. Also, my neighbors closer to the VRAD have the 24 and 45mps option. So am I truly capped at 18mps or do I need to press at&t further? I feel like I trust the tech over the call center.
Thanks for the help!
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Asus Merlin Firmware 376.49, reworked IPV6
You guys might be interested in the new Asus Merlin Firmware, most notably the changes in IPV6.
- NEW: Merged with Asus GPL 376_3677. This new code
includes a lot of changes related to USB modem
support.
- NEW: IPv6 handling based on dnsmasq + odhcp6c. This new
code which has been developped by Asus these past few
months but kept disabled so far has been enabled.
Initial tests show much better reliability with
different ISPs.
- NEW: Added IPv6 support to DNSFilter (currently only
Yandex has IPv6 servers). Note that unlike IPv4
filtering, we cannot automatically NAT queries
to the desire server, so the current implementation
works like Asus's YandexDNS service, where IPv6 servers
are simply returned to DHCPv6/RA client queries,
and ip6tables ensures that you cannot override
them, by rejecting connection to other DNS servers.
http://www.lostrealm.ca/asuswrt-merlin/changelog.txt
Still no option to set the IPV6 MTU separately (if you choose native rather than 6rd).
http://forums.smallnetbuilder.com/showpost.php?s=6fa07f92a0b63f9936a7e4fc4d6d4ecf&p=61974&postcount=2
Curious to see with our IPV6 issues, if this handles it a bit better. So far so good using the 'native' setting with DHCP-PD enabled.
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TiVo & UVerse
Before you reply "Dude, use the search - that is a known issue", this is a possible new angle. I've been a TiVo customer for 14 years, and despite having AT&T UVerse for my home internet, I don't have TV. Because I know UVerse doesn't work with TiVo. I'm generally pretty happy being antenna only.
20 minutes ago or so (8:30PM? Seriously?) I had this sales team show up at my door from AT&T, and was notifying me of fiber upgrades in the area. OK, we started talking, and the guy figured out I knew what I was talking about as I was aware of a few things that the general public didn't know about with AT&T in this area (right outside of Dallas).
Anyway, they asked about TV, and I said I didn't have that. When they asked why, I gave 'em the standard reply, "Incompatible with TiVo".
Now here is where we get to why I'm posting. This guy was telling me that they "fixed" the problem with UVerse TV being incompatible with TiVo relatively recently. I find this seriously suspicious, but I let him talk. He said there's some sort of "converter box" that would sit between the TV system and the TiVo to make it work. When I sent a bunch of doubt his way, he was insistent that they fixed this.
I find this seriously hard to believe after all these years of it not working. But I'm throwing this out there JUST IN CASE there really is something going on where it would work with TiVo.
Bueller? Bueller?
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Marginal uverse service, how to fix suggestions
Recent forced uverse migration service
A really crappy pair was assigned in Chicago Lakewood area.
The modem thinks errors occur half of the time
Any suggestions, apart from migration to Comcast on getting this fixed?
NVG510
04:21:15:43 = 422143 s time since last reboot
Errored Seconds 178840
Line State Up
Broadband Connection Up
Downstream Sync Rate (kbps) 3006
Upstream Sync Rate (kbps) 509
Modulation ADSL2+
Data Path Interleaved
Downstream and Upstream Statistics
Downstream Upstream
SN Margin (dB) 5.3 15.9
Line Attenuation (dB) 52.5 33.2
Output Power(dBm) 16.7 8.6
Errored Seconds 178840 0
Loss of Signal 0 0
Loss of Frame 0 0
FEC Errors 295063 5
CRC Errors 885066 0
NVG510 modem is about 10ft from NID
Previous 3346N modem was at the same location, same cable had 19db SNR and 49dB attenuation
old service statistics
ADSL Line State: Up
ADSL Startup Attempts: 1
ADSL Modulation: DMT
Datapump Version: DSP 4.2.1.0, HAL 4.2.1.0
Downstream Upstream
---------- ----------
SNR Margin: 19.00 19.00 dB
Line Attenuation: 49.00 31.50 dB
Output Power: 18.11 11.90 dB
Errored Seconds: 0 0
Loss of Signal: 0 0
Loss of Frame: 0 0
CRC Errors: 0 5
Data Rate: 3008 512
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Easment survey for Gigapower?
Has anyone else had a survey crew out inspecting the easment in their backyard in preparation for Gigapower? A crew was going around my neighborhood last week inspecting and mapping out the easements and where the existing At&t, Comcast, and Electric equipment is. They mentioned At&t should be out within 6-9 months to run fiber for Gigapower. I am in the Southwest Houston area. Has anyone else seen At&t doing this? My neighborhood was built in the 70's and everything is underground. Its one of those things that I will believe when I see it. It would be nice though, the fastest U-Verse I can get is 18Mbps and even that had trouble, so I have to deal with Comcast instead.
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Fiber Optics is the future of high-speed internet access. Stop by the BBR Fiber Optic Forum
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New Motorola NVG589 - performance problems
The AT&T tech changed my 2Wire router to a Motorola NVG589. Since then I've had problems on my cat-5 connected Windows 7 machine. In Firefox, response time is a bit slower, and it's not uncommon to receive "Unable to Connect" or "Server Not Found" messages. There's a "Try Again" option and it almost always works okay on the first retry, although sometimes I must retry two or three times. IPv6 is enabled and the MTU is 1500. I've not changed anything in the NVG589 but I saw a discussion that seemed to say these parameters might cause problems such as mine. I've not called AT&T support - I'm trying to avoid that if I can. Any ideas?
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New Home Construction
I am building in a new home in a planned community. I want to future proof it as much as possible. I recently had a an AT&T tech in the apartment I am renting until my home is built to set up Uverse. He said that some homes in my neighborhood already have fiber optic cable wired already to the house and that copper is used inside until AT&T GigaPower is available and that's what the red port on the residential gateway is for. Do I need to contact AT&T to get fiber optic run to the house or is this a builder question? I am building a home in San Marcos, CA (San Diego, CA.)
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Ability to remotely test U-verse Sync to Modem
Hey everyone - I posted a similar topic in the DSL section and forgive me for double posting. (I'm not sure if U-verse and DSL would operate differently for what I would want to do)
But, I was wondering if there is anyway I can remotely test the WAN/Broadband sync to my U-Verse modem?
I know when I call into to ATT tech support the agent can test my signal to see if there is sync to the modem. Is this something only the LEC can do?
I would love to be able to somehow receive alerts if one of my sites loses sync to the modem. It is much easier to proactively trouble shoot an issue as opposed to receive a call from a tenant that the service is down.
I hope my question make sense. Please feel free to ask any questions to clarify.
Thanks everyone!!
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