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Uverse Multiview locks up a lot

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I like the MultiView, and use it daily with a set of 23 non-HD channels. But... It locks up a lot. The video "glitches" and the channels won't change (although I can scroll the selector on the right up and down). I have to exit it and restart it to get it going again. It seems to happen more frequently when I change the channel more than when it sits on one channel most of the time. While I've had Uverse for years now, the DVR is a VIP2250 that was installed just a few months ago (during some troubleshooting on AT&T's part). Is this a known issue? And does anyone know if there are ways to alleviate the problem (besides having to restart Multiview when it happens)? TIA

Pace 5031NV - Installed yesterday - No dial tone today - Setting?

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Pro Install yesterday of voice & internet. We checked before the tech left and I had a dial tone. This morning I tried to make a call and there's no dial tone on any of my phones. Internet works fine, all lights lights lit green. I currently have my phone plugged in directly to the RG. I called tech support (naturally got a very young lady in India?) she tried to tell my it must be inside wiring and trouble with my phone jacks & then tried to sell me TV. She set up a tech call Sunday morning. I didn't feel like arguing with so thought I would post here. I had just gone through testing all my jacks with a multimeter and running the new Cat5 home run for the RG. The install took 1.25 hrs - piece of cake. I've got great upload speeds - and the phone line was very clear. I'm thinking this could be a setting on the 5031 RG. I've looked through the various settings but nothing jumped out at me. Any ideas?

UVerse IPv6 On a Zywall

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I was able to get one of these working with some pain but I believe mostly because of some firmware bugs in the Zywall firmware. Please... point out issues.. this is working for me but is it "right" is the question. This is how I got it working so I hope this is of some use to others. This assumes you have the latest firmware on the Zywall and an NVG589 (on mine it's 3.30(BDQ.4)) and that you already have IPv6 enabled by AT&T with your /60 (to check, see broadband tab in your 589 config - make sure IPv6 status = available, etc) This info was cobbled from the documentation which is confusing to say the least. 1. Enable IPv6 on your Zywall. Configuration -> System -> IPv6 then check the box and hit apply at the bottom. 2. Go to Configuration -> Object -> DHCPv6 -> Request Hit add Name: Request_WAN1_PD Request Type: Prefix Delegation Interface: WAN1 Hit OK. 3. Go to configuration -> Network -> Interface -> Ethernet Tab Edit WAN1 Tick "Enable IPv6" Hit "Show Advanced" Tick "Enable Stateless Address Auto-configuration (SLAAC)" Under "Address from DHCPv6 Prefix Delegation" hit add Select "Request_WAN1_PD" fron the dropdown under "Delegated Prefix" Enter "::1/128" for Suffix Address Click OK at the bottom 4. Edit WAN1 again (yes... gotta do it again or it won't work) Hit "Show Advanced" Under "DHCPv6 Setting" set DHCPv6 to "Client" Under "DHCPv6 Request Options" hit add In the window that appears select "Request_WAN1_PD" fron the drop down. Hit OK on the dialog. Hit OK on the WAN1 Edits. At this point you should see that WAN1 has grabbed an address. 5. We will edit LAN1 Edit Lan1 Hit "Show ADvanced Settings" Tick "Enable IPv6" Under "IPv6 Router Advertisement Setting" tick "Enable Router Advertisement" Under "Advertised Prefix from DHCPv6 Prefix Delegation" hit add Select "Request_WAN1_PD" from the dropdown Enter "::0001/64" in the "suffix address" box. (NOTE... "::1/64" for some reason just did not work for me, the UI kept giving me errors.) Hit OK. You should see some IPv6 addresses on LAN1 now. Your computers should grab their IPv6 addresses now. There are a lot of sites such as test-ipv6.com that can be used to verify your config. Hope this helps someone.

Question Concerning recent E-mail

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I have been looking at Uverse and the possibility or getting Uverse for some time. I am not qualified to get Uverse TV at this time. Recently while checking on Uverse TV availability, I see I can now get Uverse Internet and Phone. At that point I found out that Uverse is available at the "Cross Connect Box" or "Pedestal" or what ever you call the equipment that I am connected to up the street. Unfortunately I am too many wire feet from that pedestal to get Uverse TV. Fast Forward to today where I see an e-mail sent out from AT&T saying I was now qualified to get Uverse Internet at Speeds "Up To 18M" This peeked my interest as my current 6M connection leaves a little to be desired these days. I have been an AT&T DSL customer for over 10 years, so I understand the "Up To" part of that statement. When I originally received DSL, I was informed that I was 19.2k feet from the DSLAM, but I have been receiving a steady 6 Mbps DSL Service. Upon further investigation, Some UVERSE people alluded in a statement in their area that I would not see much over 1.5 Mbps. Does that sound right? At this point, I guess my question is whether this would be a smart move? After speeking with a technician in my area, he assured me that sooner or later All the UVerse Services (TV Phone and Internet) would be available to me. He also gave me no guarantee as to how soon that would be happening. If I were to upgrade to Uverse Phone and Internet, How much would change concerning my CPE? I would like faster internet speeds, but I would never upgrade the speed at the expense of decreased reliability. One thing I can say right now is, While AT&T's 6M Internet service is not the fastest available, It is by far much more constant, steady, and reliable than anything else available in this area. Thanks Royce

ATT uverse slow speeds

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Hi, I live in fortworth TX. 76131 My service has been so bad. I pay for 45mb and around 8pm my speeds drop down below 3mb. They have came out and replaced the network card. When they did that. It made everything worst. Now my speeds are around 0.25mb download. Does anyone know of a problem they are having right now? If just seems to be a problem when everyone gets on. Just like if its a shared connection. But its FiOS. I have been having this problem for about 7 months. I have had like 10 techs out to my house. They have replaced my stuff like 8 times. I dont know what else to have them look at.

Can we bring our neighborhood to ATT?

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I don't know if this is the correct place to post this so let me know if I have erred. The background - We are 7 houses on a private lane just out of city limits. DSL/U-Verse, as well as the local cable company, stops just 200 yards or so north of the end of our lane. Our phone lines came in from the south and are far too distant from the CO for DSL from that direction. ATT ran fiber last year down the road that our lane intersects about a 1/2 mile past us to feed U-Verse to a larger neighborhood, but did not take the opportunity to upgrade us when they passed by. Our lane is approximately 3/8 of a mile long. I even got the local rep to come out and look things over. He said it would cost too much to extend that last 200 yards and down our lane, and they had no plans to ever connect our lane. The cable company said they wouldn't do it as the electric co charges them 15k per pole to allow them to hang the cable. Therefore, all we have the option of is $50/month for 512k/128k from a local wireless company. (double the price, double the speed on that) We are considering building a 'pedestal' at the end of our lane, which would be about 50 feet from the ATT fiber on the other side of the road, and running our own fiber/coax/phone wire in conduit from here to each of the 7 houses. We do have the capability of doing most all of the installation ourselves. The thought is, since ATT won't come to us, maybe we could bring us to ATT, or at least a whole lot closer... I we could get ATT to consider everything down our lane to be like an apartment/office building, with a single demarcation location for all the 'tenants'. The question is: Costs aside, is there any chance in hell that this (or something like it) would entice ATT to patch into their fiber across the road and connect to us or am I merely on crack for even thinking such a thing? Thanks, Doug

problems with ATT Yahoo email

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Using Firefox 34.0.5 and for the past few days, I've had to manually refresh the ATT Yahoo mail page after sending, replying, or deleting an email. Used to do it automatically. Also, the little arrow indicating I've replied to an email is missing. I think this happened close to the time I updated Firefox, but I'm not positive. I have reported it to ATT, but anyone have any ideas of anything it could be or that I could try to fix? TIA

Uverse throttling during prime time CST ??

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I have uverse 45mbps. I have my streaming home movies and videos I share with brothers/sisters via plex on a vps 91.121.X.X box. All of the families that are on comcast have no problem streaming. Everyone on uverse gets there stream capped during prime time to the server to about 825kbps. I setup vpn on my pc and created a tunnel to the server. Hard coded my plex server in my roku device to point to my local pc (that has the tunnel). Tested in prime time and I have no problem with speed through the tunnel. I drop the tunnel and reset roku/plex back to normal and again buffering 825kbps max. I have no problem creating a tunnel on my end but trying to show non technical users (brother) how to set this up is next to impossible. I have spent some time trying to explain to uverse helpdesk support but it seems to be a lost cause. I have no problem with netflix/amazon/huluplus My theory is uverse sniffs the traffic sees content as video see's it is not on the list of prime ip/segments drops it to low priority during prime time and walla endless buffering. When a VPN tunnel is created it can't be sniffed so it can't be prioritized so it is sent at full speed. Anyone else having the same slow speeds if you have setup a vps video streaming server?

Few questings reguarding uverse install

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im going to be moving from cox to att uverse next month and was wondering if I can run my own home run from where the nid will be installed ( currently where old pots enclosures are at on other side of house where kitchen is) to where my router is currently? I have ample amount of cat6 solid bare copper wire to do the run to other side of house. currently every room in house has a single cat6 drop and 1 coax, ill be having at most 4 TV's wired for tv, maybe 3. everything on my network is terminated in my closet in back of the house, very easy for the tech to access.... the coax though is terminated under the house and can be access via a outside entryway. can the cat6 solid core cable i have for the home run be terminated to the nid for the installer to use ???

Continued sales calls from AT&T.

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For the past 3 weeks, I have gotten one call a week from a number displayed as "201" on the phone, nothing more. They are trying to sell me AT&T U-Verse, and they open the call with "have you heard about the new fiberoptic internet service in town?". No, they are not selling Gigapower (I asked), it is their 45 Meg U-Verse. In all three calls I have explained that a) I have 300/20 Mbps service from TWC and I am quite happy, and b) that I am on the do-not-call list and to please be removed. Of course I am aware that the do-not-call list does not apply to people you do business with, and I have two cell phones with AT&T. But how can I get these calls to stop? -- "I reject your reality and substitute my own!"

AT&T 1993-1994 Ad Campaign Depicting Future

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I saw this Yahoo. https://www.youtube.com/watch?v=5MnQ8EkwXJ0

U-verse questions

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Hello all, sorry this is a long post. Here is some background info on my situation. I have been an Internet customer with Bellsouth/AT&T for many, many years. I have 3.0 DSL, which is the fastest I can get. I have been trying to get AT&T to give me faster speeds, been writing, calling my elected officials, etc. I live "out of the way" they all tell me. I also have an adult disabled son who lives with me, he has his own 3.0 DSL line due to our heavy usage, he averages over 200GB/month and doesn't mind paying the overages. We do not have access to cable, AT&T is it. (except satellite which doesn't look good to me) or LTE with a MiFI, which is priced too high.) I received a letter from AT&T telling me they "are thrilled to inform me of an exciting upgrade to my neighborhood" I am now eligible for U-verse HSI "up to 6.0" and they offer a deal if I get their U-verse Voice. I am now happy to be able to get twice the speed. However, after calling 2 different sales reps and checking online myself, I am only eligible for 3.0. No one knows why the letter says 6.0. They also tell me they are phasing out DSL and I should receive a letter sometime in the future giving me 45 days to switch to U-verse. Here's the kicker: they will allow only one U-verse line to my address. I had a heated discussion with the csr over that but she said only one per address. So I went to the County court house and obtained an additional physical address, I guess it will be 10 feet from my current NID!! I plan on calling AT&T and having them move my son's line to the "new" address. Here is the DSL info from my modem Pace 4111N, the MUR looks to me like I could get 6.0, I wonder if they are waiting for me to change over. I can't seem to get the info to format correctly. DSL Line Line 1 (inner pair) Down Up User Rate 3552 kbs 384 kbs Max User Rate 8672 kbs 1076 kbs Noise Margin 26.3 dB 16.0 dB Attenuation 45.5 dB 28.0 dB Output Power 19.8 dBm 1.4 dBm Protocol G.DMT Annex A Channel Interleaved DSLAM Vendor Information Country {46336} Vendor {ALCB} Specific { -- } ATM PVC 8/35 Rate Cap 0 kbs Attenuation @ 300kHz 41.5 dB Uncanceled Echo -11.5 dB Ok VCXO Frequency Offset -41.7 ppm Ok Final Receive Gain 22.0 dB Ok Excessive Impulse Noise 0 Ok Thanks, Snuffy

Uverse 45meg wiring requirements question

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I presently have the 18meg download UVerse internet package. I've been reading here about how AT&T gets faster speeds from the copper lines. If I move to the Power 45meg download package will I need different equipment and/or wiring?

Delay in starting to play this program

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Has any body seen this error message when trying to watch a DVR'd program? "Delay in starting to play this program." And the program never starts. It's been happening more often lately.

plasma TV makes my internet (U-verse) go down

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can you guys help me with an issue that I have with my Plasma TV and my U-verse internet? I have read that these plasma TV's tend to have some kind of interference with other devices, in my case it's my modem. At first I thought that my internet was just going away at the same time everyday but then I noticed that as soon as I was turning the tv off the internet would come back again, so the problem is that as soon as I turn the tv on the broadband light on my modem starts blinking red and then I lose all the internet. I've read forums of people with the same problems and some of them said it was solved with an NID filter being installed but I checked this morning and apparently I do have one of those installed. So I don't know how else I can fix this problem and I was hoping that you could help me with this. I have a modem from U-verse which is Model 5031NV-030 and it comes with a grey backup battery, the modem is connected to the phone wall socket through a green data cable and the modem has 4 Ethernet ports and I'm using the first one to connect the desktop computer and the wi-fi for the rest of my devices. Apparently the phone wall socket already has a DSL filter that the U-verse technicians installed. I hope you guys can help me with this. Thanks in advance. Have a great day!

NVG510 installation

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Is it common to switch shared line adsl to voip when migrating to uverse? How much are premises techs expected to know about networking? A long time adsl user was scammed by att sales to switch to "new fiber optic service" because "old copper lines were degrading". He now has a adsl2+ service at 3005/509 with snr degraded from 19db to 8db, and attenuation increased from 48db to 53db. On top of that his pots service was moved to voip on the NVG510. When the dsl drops, so does the phone. Is this done without any explanation? The premises tech attempted to make the installation compatible with existing lan. The tech obviously did not read any of the documentation attached to the existing router and modem. The lan used two subnets, to allow bridged modem access. The tech connected the wan port, and one of the lan ports to the 510 lan ports, creating a loop. He also did not use ip passthrough on the 510. He created new ssid and wireless users when connected to the 510 have no access to lan resources. Any comments from att techs?

Conflicting information from ATT Store Rep

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I currently have ATT DSL and ATT Pots Line I want to now order ATT Uverse-TV ; keeping the ATT DSL and ATT Pots line. Went to ATT store and told the rep the above scenario and she says fine; no problem. I can keep existing ATT DSL. Gave me a quote for U200/Uverse-TV and a couple of wireless receivers. I found out later that if I ordered it on-line I would get a $50 gift card so I did.. Several minutes later I received an email from ATT saying the order could not be processed. That I already had "existing Service" Called the number and was told that I needed to also get ATT Uverse Internet. That I could not get just ATT Uverse-TV and keep my ATT DSL Hung up and called back and was told the same thing. Found this link in this forum explaining the need for both Uverse Internet and Uverse TV http://www.dslreports.com/forum/remark,23376667?hilite=keep+uverse+tv Called the ATT Store rep backed and she said that I could have my existing ATT DSL along with Uverse-TV.. That the information I got was wrong. Am now confused.. Who is correct ? Thanks.. Rich

Anti-Social Media

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Two months ago, I was chatting with the Social Media group about a client in SoCal. I got all the data I needed & told them I'd be back in touch when we were ready. We are now, but I'm not getting a reply to my mail to attcustomercare@att.att-mail.com Is there another route to reach them?

Fierce Telecom article

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. AT&T serves up 75 Mbps U-verse broadband speed tier By Sean Buckley Comment | Forward | Twitter | Facebook | LinkedIn AT&T (NYSE: T) may have created a lot of buzz with its 1 Gbps deployments in Austin, Texas, and Charlotte, N.C., but the launch of its 75 Mbps U-verse tier illustrates that it's just as motivated to expand its existing fiber-to-the-node (FTTN) service base. The service provider will offer the High Speed Internet 75/8 Mbps service option in four markets: parts of Monterey and Sacramento, Calif.; Toledo, Ohio; and El Paso, Texas. Eligible customers will be able to get the 75 Mbps tier for $74.95 as a standalone service and $39.95 if purchased as part of a bundle. However, AT&T said that offers "may not be combined with other promotional offers on the same services and may be modified or discontinued at any time without notice." Bundles continue to be a factor with AT&T's customer base. According to the telco, 97 percent of its IPTV customers already purchase dual- and triple-play bundles. During the third quarter, AT&T said ARPU for U-verse triple-play customers continued to be more than $170 a month. To make this new speed option available, AT&T said that it upgraded its existing copper network by incorporating a new 17 MHz signal, twice the 8.5 MHz that was previously available. Similar to the rollout of its 45 Mbps tier, AT&T said that it expects to expand the availability not only in these four markets, but also across the 21 states where it currently provides U-verse today. With the addition of the 75 Mbps offering, AT&T will now have a speed portfolio that will range from as low as 3 Mbps and up to 100 Mbps and 1 Gbps in select markets where the GigaPower service is available. For more: - see this blog post Related articles: AT&T's U-verse gains help to ease legacy losses in Q3 AT&T: FCC's CAF-II should just support broadband services AT&T: DirecTV deal good for rural customers, has nothing to do with Comcast-TWC California sheriff: Criminal act, not falling tree, caused AT&T outage Read more about: GigaPower Uverse, Broadband

New AT&T Terms of Service

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Just received an email from AT&T that says they have updated the terms of service for Uverse internet starting 01/15/15. More specific "equipment fees". Further use of service is my acceptance of new terms. But in typical AT&T fashion the link does not lead to the proper information. Has anyone else received this email and do you have any idea what the proper link should be? I want to read how much more I am going to be gouged before I decide whether to stay with AT&T or not.
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