I have been pretty happy with Uverse (email only) except for the last 2 days. Friends have told me that their email bounces.
The ATT Direct forum on DSLReports has been a really good resource. It seems to have stopped doing its thing.
Yahoo handles the email for U-verse, as it did when I had Ameritech/ATT DSL previously at another address. That generally performs well, but a feature of importance to me has stopped working for me.
I called U-verse support.. On about 3rd try last night, I got person that said computer was down. Today after some tries, I got a person. My expectation was that the support person would not be familiar with the feature, and that would not be a problem I did expect they would give me info to contact Yahoo on the issue or to message Yahoo and pass back the results.
Instead what I thought was going to be second level support was somebody at "Connectech". Between the accent and the mushy phone audio, it took a while to communicate. The communication response back to me that if I signed up for a $30 per month support contact for 12 months minimum, they could have their better people address this. There was a money back guarantee if problem was not solved. It took me a while to comprehend that this was the only support for my problem, since I did not have trouble accessing the mailboxes with web or POP3... which they were equipped to deal with.
I explained that I was not going to pay $180 to get support for the email supposedly provided as part of my $62 per month for 20/1.5 internet only. She explained that it was not $120 since I could have it added as a monthly fee to my U-verse bill.
After many minutes pushing that plan, she said there was a $45 single problem support plan. Not nearly as bad, but being software people, I really had strong doubts that their version of a problem being solved would be rather different from mine. I didn't I expect communication with that $45 person to be any clearer than person I was talking too.
I know the fix has to go through Yahoo. However attempting to get Yahoo support funnels back to ATT...
Any suggestions? If I am losing my favorite email addresses, I think I should go back to shopping for internet service. Comcast might be better, although they are fairly slippery and not clear about what they will charge. I had Comcast many years ago, and they had very excessive intermittant packet loss. They have probably fixed that.
I use about 20 to 30 GB per month. Maybe an LTE service is worth looking into, but I think they are expensive at that usage levels. I think maybe I should disassociate my my emails from my internet service so that I could get support for problems from email specialists. I would implement the multiple email address variations with email forwarders. Then I could do the more economical system of changing internet providers every 25 months to get a lot of teaser rate time.
Sorry I am kinda scattered in my comments. I have a longer version, which I may polish more once I know more.
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