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Why is it so damned hard to cancel services?

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I have been trying for the past half hour to go cancel a service on my u-verse as the promo discount ($10 off for 6 months for HBO/Cinemax) is expiring on 10/1. I swear to every ever loving holy thing out there it's impossible. I feel like I have to give them a pint of my blood and my first born child before they'll even help me and then I go through a game of 'are you sure, are you sure?' If I wasn't sure, would I be calling? Yes, I'm sure! Why, why is it so damned difficult? This is why I hate calling AT&T. -- Luffy, Zoro and Usopp: Chopper's a doctor?!?! Nami: Why did you think we made Chopper join our crew? Luffy: Seven Level transformation... Cool Reindeer... Sanji: Emergency food supply...

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