Last week, a technician upgraded us from a 2wire 3800HGV-B to a Motorola NVG589, and he told us that this new gateway sends a lot more information to AT&T. He said it sends its settings, and that if the gateway is unplugged it (upon being plugged back in) sends a signal to AT&T that results in an automatically generated ticket. A technician would then call us or show up at our doorstep without us doing anything. We don't have the maintenance plan, so we would be liable for the charge. I asked if this would also happen with a proper restart from the gateway's web interface (as opposed to physically removing the cable), and he said it might happen if I were to do it a lot of times. He also said that the TV set top box talks to the RG like this too.
Is all this true?
If it is, would installing a backup battery in the gateway require shutting off the gateway (and thus possibly generating an automatic ticket and associated fee)? We have U-verse VOIP, but the technician forgot to install a backup battery into the NVG589.
What about setting up IP passthrough? I'd prefer to have my WNDR3700v3 (DD-WRT) or WNDR3800 (OpenWRT) manage the network, but I notice the http://www.dslreports.com/faq/17734 says I'd need to disconnect all Ethernet devices except my computer (which would include the STB and perhaps the gateway's connection to the outside line) and reboot the gateway. Would that generate an automatic ticket and associated fee?
My family cannot afford to pay for a technician to come to our home from automated tickets that we didn't ask for. We have an unexpected $4,000 dental bill coming up soon, so money is very tight. The technician said a bill for the next technician could be as high as $150 or $350!
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