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Need Help, I want to upgrade Internet speed.

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I have called AT&T to upgrade from 24 mbps to faster service. they keep telling me it is not available. A few days ago there was a tech, here on the premises. I asked him if I can get faster service? He said YES, there was a N new card. He said to call and tell that to the AT&T office. Just want to know why tech. says YES and AT&T office says NO. Thanks in advance.

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