We were forced to switch to UVerse over 6 months ago. We were told they were upgrading the lines in the area and that it would be a more secure, faster internet. We previously had AT&T DSL, and even though the speeds are not the best, we never had a single problem with it.
It is quite the opposite though since UVerse has been installed. We have had problems since the very first day. We have had several Tech visits, they have supposedly replaced switches at their station in our town, have changed out our modem 4 times, even installed an isobar, but the problem still persists. I have even wrote a letter to the VP's office and had a response within a couple of days, and we thought we had finally got the problem resolved, yet here I am writing on here as a last resort.
The current problem which has been the problem for months now is that the modem randomly and repeatedly reboots. I mean just since I have started writing this post it has already reset it self 4 times. This is a major problem, as my self and family are constantly online, but this severely interferes with that process.
We have 3 computers hooked up wired, and 1 xbox all 4 via ethernet. With the wireless side usually there can be either mine or my wife's phone, and her ipad, so 3 devices. We never had any problems before, exact same setup, but now, it's all the time. Really disrupts things when you are doing business via video chat, or my son playing games online and it disconnects it. Even worse, after the reboot, I have to constantly clear the history and the cache of the browser or pages won't load, I get the AT&T error message.
The modem is a Motorola NVG510. Any help or suggestions would be greatly appreciated, and I can tell you that if there were any other viable internet choices out here where we live, we would have long switched.
Let me know if any other information is needed.
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