Here's the back story.
My uverse DSL service has been slowly degrading in speed over the last several months. Last Saturday a tech came out and pronounced my Motorola 2210 modem as being bad and swapped it with a new NVG510 modem. Service is back up to normal speeds.
However, the NVG510 has a built in router that I cant use. I have a gigabit network and the modem's is only 100Mb. I can just plug it into a port on my existing router, but then I'm forced to use the really poor DHCP server built into the modem instead of the more capable server in my router.
I have two solutions to my problem:
1. Put the modem in passthrough mode. There are numerous instructions on the web on how to do this, but I've not been able to make them work.
2. Buy a replacement 2210 modem. I figured this was the easiest course of action but I was wrong.
I started at the local ATT store. I walked in with the bad modem and said, "I want to buy a new one of these", and pointed to the modem. The helpful clerk said, "no problem", and walked to the storeroom and came back with a normal non-uverse modem.
I told him it was the wrong modem and he claimed that's all they had and said I should call the ATT sales phone number and order one from them.
I just spent over 2 hours on the phone with ATT, had the call dropped 4 times, talked to sales, engineering, technical support, people with foreign accents, people without foreign accents, been transferred to landline repair, and finally, finally I was told I had to go to my local ATT store and buy it there.
So how do I buy a replacement modem? I'm convinced it cant be done.
All I want is a replacement modem without a router built in. Do they even sell the 2210 anymore? no one's been able to tell me. The ATT uverse store webpage doesnt list any modems at all.
I'd rather have a root canal than have to deal with ATT's phone support again..
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