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ARRIS NVG599

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Switched to ARRIS NVG599 in January 2016 because of constant problem with NVG589 randomly dropping phone line. Have not had any problems until recently. Now it appears that port 1 & 2 are not working. Couple of weeks ago one of my computers could not connect using port 1, switched cable to port 2 & computer connected. Yesterday same computer would not connect using port 2, switched to port 3 & computer connected. Before calling AT&T support thought I would see if anyone else has experienced problems with ports that stopped working or if anyone could suggest what else I can check to be sure that I don't have other problems. Originally had 2 computers connected to port 1 & 4, now having to use 3 & 4. Thanks for any suggestions,

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