*Fingers crossed* I had a tech visit on Thursday after I took another random outage on my VDSL connection 2 months after the previous one. I am only 800 cable feet from the VRAD just around the corner on the end of our street, so I should have a pretty rock solid connection. This tech I could almost immediately tell was light years better than the previous 2 who had visited.
I gave him the run down of the pattern of problems. So, I show him my wiring closet and he immediately looks at how the initial installer terminated my home run from the NID and he says "That's not right. I'm going to fix that." I showed him the stats on the gateway and explained the behavior I had experienced and he says "Something's not right with that gateway. I'm going to replace that." Then he goes outside to look at the wiring in the NID. Next thing I know, he is remounting the NID lower on the wall and replacing the jumper pairs inside the NID. He pulls out the original jumper which is about 5-6 inches in length and shows me. Both wires had been pinched and accidentally stripped bare. He said the original installer put the box too high for the cable length so there wasn't enough slack and he must have nicked the jumper pairs and not realized it.
So, within the course of about 15 minutes, he had fixed the NID and jumper wiring, re-terminated the home run with an RJ14 insert removing quite a bit of excess exposed wiring, and replaced my 2Wire gateway with a new box. Now everything seems to be installed the right way. I have a feeling the primary issue was the nicked jumper pairs in the NID.
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Scott, CCIE #14618 Routing & Switching
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