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Resolving issues... Lossey link

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I have been having trouble since ~2/1. As reported by ping: >10% drop to 1st hop >10% to Google >15 to yahoo. After I would say 10 visits, 3 RGs, new drop, new par to DSLASM Bridge tap issue, J-card v. k-care (don't remember model I now seem to have a less lossey line (5%), but my average speed is gone from 15.5/3.x to 12/.5. My interpretation is I went from less reliable, but faster link (lesser load) to more reliable but slower (greater load). Any other comments? Will I get anywhere complaining about 5% ping loss?

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