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Dead 5031NV-030

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I had a 5031NV-030 box that stopped working, All lights on the front said everything was working fine but I could not log onto the web. A tech came out and could not find anything. I suggested power cycling the box but he replaced it with another 5031NV-030. Over the weekend that box stopped working with all lights green so I did a power reboot and it is working fine. Has anyone had this problem with these boxes?

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