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AT&T UVERSE DSL plans

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I currently have a Uverse 300 package and have the MAX 18mb DSL. I believe I need some more bandwidth and called AT&T cust svc at 800 288 2020. I asked if they could offer me the 25 Mb DSL but they said it wasn't available. I live in Richardson, TX (Canyon Creek) area and I know for a fact that I have fiber to my house. What gives? Is this for real? Nothing more than 18mb available? Maybe I called the wrong cust svc #? Thanks for anyone's response.

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