I just moved into my home. The house was built 7 years ago on a lot where no house had ever been. I ordered regular home phone service. ATT said my address did not exist, so the phone rep did some 'funny business' and put my address number associated with another road name. That got the splicing technician to come out to my house and hook up a new phone line off the pole. (BTW, I had to give him my real address so he could get to my house - google shows it just fine). Now I have a working home phone. Now the unresolved issue(s): Getting ATT to properly show my service address so emergency services (such as 911) can find my home without needing directions. An ATT rep told me that by having the wrong service address associated with your home phone number; it could lead to emergency services not knowing how to find my house (ie: 911). ATT said it was the County records fault. But I contacted the County and they said it's vice versa and that my address is valid. Also I have been trying to get Uverse. ATT said my phone number shows UVerse as available, but my address does not exist to them and they won't make an effort to verify it. I have been told I would be called 3 times by technicians, put in 3 repair tickets all to have them tell me they were 'completed'. I was put on hold for 90 minutes in 1 phone call, 2 - 15 minute holds in the next, and 3 - 15 minutes holds in the next, all to get told they can't fix anything, just like they said at the start of the conversation. They even said 'maybe your wrong service address is your real address'. I said if that were the case, then UVerse would work and 911 would have no trouble finding me. And that was the customer service rep's supervisor named Irene who said that. Also the supervisor took down my e-mail and promised to keep me updated on my address verification. That was days ago, and today I get a phone call from a computer at ATT saying my address has been updated. I check it, it shows the same 'incorrect' service address. They just updated my billing address and called it 'done'. How can I get them to update my service address?
↧