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Upgrading from 6MB to 18MB

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I am thinking about upgrading from 6MB to 18MB Internet and had a couple of questions: 1. Is there a need for a tech to come to the house or will the upgrade be done automatically? 2. If I am not mistaken, there is no install fee, since I have existing service? 3. Does my user rate look good for 18MB internet? Down Up User Rate 32200 kbs 5040 kbs Max User Rate 52753 kbs 7488 kbs

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