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NVG589 lockups

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I have been getting random lockups with my NVG589 (on a 45mbit plan). All lights stay lit (green), however, it doesn't seem to be passing any traffic, and I can't connect to it via the gateway IP address. The only solution is to unplug it for a minute and then plug it back in. Has anyone else run into this problem? I suspect I may have to get it swapped out. Can I have them just send me one without a tech having to come out? Thanks.

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