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Is this really what AT&T's customer service has become?

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All I want is a phone number to call for U-Verse support, because my speeds have been all over the place lately, particularly in the evening hours. Here's where I ended up after thinking I was going through all the right hoops to get a phone number: http://i.imgur.com/SNPJrTe.png I have to pay for support on the line I already pay for now?? -- "No matter how hard you push and no matter what the priority, you can't increase the speed of light." - RFC 1925

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