I have had uverse for several years now with no issues. I have FTTP and upgraded to gigapower over a year ago. Soon after I began to notice that my tv signal would stutter meaning that it would pause for a second or less like it lost signal. It does it on live tv and recordings. It could happen from 0-1 times per hour or 8 or more times an hour. I also have issues with at least 1 wired stb being slow to bring up the dvr and other menus sometimes. I can reboot the box most of the time and it is back to being more responsive. I have had several techs out replacing the dvr, remotes, the rg, redoing all of the ends of my wires and plugs. Every time I would get a slightly different perspective on what could be causing it.
Some ideas were having a dedicated line between the RG and the DVR (no switch), not to hardwire gaming systems, and not to use switches (not recommended for gigapower). I decided just to live with it for the time being because I was having a new house built with the hopes that the current house was just plagued for whatever reason.
When the tech came out for the install in the new house a couple of weeks ago he told me something new. That the tv lines needed to be on a separate switch from the internet lines. He wired the dvr through this switch and not directly which i found a bit odd since several techs had always said the dvr needed to be wired directly. Well, when I got to watching tv later that week i noticed the same issues with stuttering tv. I then wired the dvr directly to the RG to see if that would help but it didn't. I left everything else the same. Although I work from home I haven't had at&t out since the install because I want to arm myself with knowledge from other experts.
I currently have internet, tv and voice with 1 dvr, 3 wired stb and 2 wireless stbs. I do have the new 599 and for wireless i have the 501. I have multiple devices (computers, tablets, phones, gaming systems) wired and wireless.
Are there any truths to what techs have said? I don't see where separating the tv and internet lines on different switches would matter since you can't control which lines get a tv signal and which don't. Do you all have any suggestions I can try? Has anyone else had these issues with gigapower or uverse?
thanks everyone in advance!
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