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Low speed

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What can I do for low speed for download that is intermittent? Most times that I run speed tests I get 10 meg or below BUT sometimes although rare I get over 16 meg. AT&T tech has replaced the RG and ran all of the tests that he could think & called the guru at the office BUT I still get the slow download speed. It seems that if I run the tests at 3am the speeds are much better than during prime time. I believe that I am paying for 20meg but I have never seen that. I am 800' from the VRAD and HD TV looks great. Thanks for any help & direction. RG = NVG589

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