Sorry you can tell by the caps in my title that I am totally frustrated at this point.
I have an issue with my service that even the AT&T tier one tech support confirm is not with my line, it likely lies in the DSLAM or CO...The one rep stated that their is congestion at my CO . I requested that they place my service on a different less congested router at the CO, the tier one rep said he could not do this, I then asked for him to contact a
tier 2 or 3 tech rep to have them contact AT&T network operations so this electronic switch could be made, all tier one tech reps refused to do this.
What do I have to do to get this request to the AT&T network operations center so they can try changing me to a different router at the CO???
Thanks
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