Ok, let me explain how this went or me:
I upgraded to bonded pair 45mbps and the first installer came out and basically ran a fresh wire from my mpoe on the side of my house and through the wall to the gateway. To "test" the speed I just initiated a transfer of a very large video game download on Steam with basically nothing happening on my IPTV (I have the DVR hooked up to my HDTV and a wireless receiver on an old low-definition TV upstairs).
The download speed maxed out at something like 4.1mbps which is basically the advertised speed.
However, due to an ordering error, I didn't get the two remote controls I requested, so tech support had a technician stop by to drop them off.
Well, when he was at my place (I wasn't home so my fiance worked with him) he somehow decided that I needed a new wire from the pedestal in my backyard up to my mpoe. He hooked it up, and they came out and buried it a few days later (24 hours after somebody showed up to mark the existing buried stuff).
Now, lately, I can't get anything north of 1.2mbps on downloads on the Steam client. Speed tests don't even appear to last long enough to get an accurate speed rating.
I am aware that any number of things completely unrelated to my actual service could be causing this, but when it goes on for months, it seems a little bizarre. Both DSL lights on the gateway are green, but I haven't run the actual diagnostic in my browser.
Furthermore, after I got the service, the little USB wireless card I was using for my desktop crapped out. I switched to a PCI-E wireless card that actually gets a better signal (100mbps). Having said that, despite going from 3 or 4 bars to a regular full strength signal (per the meter on my Windows 7 tray), I don't appear to be getting good transfer rates?
Two smartphones running YouTube HD videos will buffer. One smartphone running YouTube HD video will cause all PC games to experience serious latency problems. I have no idea if that's just the nature of YouTube even up at 45mbps or if I have a problem?
I have tweaked nothing about the connection, and the wireless card came with software which I did install and it does start itself up immediately upon starting up windows. Not sure if that's related? I would think not since the smartphones are buffering when the PC is shut off.
Any tips? Should I get the line tools? I'm not entirely interested in having tech support tell me to restart my gateway and so-forth and I can just use employee escalation if I want to deal with them. Would rather try to fix it myself (if possible) if there's a config problem somewhere.
It has occurred to me that it is possible that when they buried the cable between the pedestal and the side of the house, they mashed it and caused a problem.
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