I requested a transfer of service Dec. 16th 2014. I was told that the earliest date for the transfer of service 5 miles away was Dec. 29th. When the date arrived, No Show. I called several times.I was placed on hold cumulative hours. After the initial 12 hour wait, I received an automated call on my cell that said I would receive priority service on the 30th. No show on the 30th. But after engaging in the loop of automated service personnel and endless holds I was told that the technician showed up and no one was home. My father is home bound and was sitting there waiting for the phone tech. No show. After yet another 20 minute wait I was told that the transfer was on hold and we would have to pay 99. Dollars to get the transfer. As if the apt complex was at fault. This lady went on to suggest to me to go to the landlord and ask them to pay. OUTLANDISH! There was no technician. If I had not called and waited for hours we would not have even known that this transfer was put on hold. WHY? My dad needs his phone. 83 years old and caught up with the at&t loop. WHY?
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