Good Evening,
I just had Uverse TV installed today and it was a bit of a nightmare through the entire process. My wire technician, while very nice, seemed to be pretty new and took 5 hours to install Uverse on 3 TV's. Anyhow that is not my concern or problem tonight.
I was told by the sales rep that the DVR for Uverse was "better" than the Hopper from DISH. With that in mind I decided to give it a shot. Unfortunately for me the technician came to install U200 instead of the U450 I had requested. This was clearly not her fault as my account said U200 for some reason. Anyways, she installed the whole home DVR in which she said it was the 7500 series DVR and upgraded my services to U450. The problem I am having is that this DVR does not in any way have the same or more DVR space than my Hopper did. The DVR is telling me (with an empty HD) that it can record 99 hours of HD. I saw in the FAQ's on this site that the whole home DVR should get 170 hours HD. My Hopper had a 2TB HD and this seems to have a 500GB HD at best.
Can anyone confirm that I have the correct DVR and this is as good as it will get? I wanted the very best Uverse had so I didn't lose too much switching from DISH. On the DVR it says it is a Cisco 4320. Thanks for your time and answers.
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