Is it common to switch shared line adsl to voip when migrating to uverse?
How much are premises techs expected to know about networking?
A long time adsl user was scammed by att sales to switch to "new fiber optic service"
because "old copper lines were degrading".
He now has a adsl2+ service at 3005/509 with snr degraded from 19db to 8db, and attenuation increased from 48db to 53db. On top of that his pots service was moved to voip on the NVG510. When the dsl drops, so does the phone. Is this done without any explanation?
The premises tech attempted to make the installation compatible with existing lan.
The tech obviously did not read any of the documentation attached to the existing router and modem.
The lan used two subnets, to allow bridged modem access. The tech connected the wan port, and one of the lan ports to the 510 lan ports, creating a loop. He also did not use ip passthrough on the 510.
He created new ssid and wireless users when connected to the 510 have no access to lan resources.
Any comments from att techs?
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