My boyfriend and I moved into a new apartment at the beginning of April and opened a U-Verse account but have yet to get our U-Verse order fulfilled. We've spent hours on the phone and in the store with AT&T and no one seems to care about or be able to fix our plight. We're getting desperate. Has anyone else experienced a similar situation?
Our neighbors already use U-Verse. They had to jump through a lot of hoops but not nearly as many as we have. AT&T has been telling us that the engineering department needs to come out and build a physical box outside of our house in order to connect us with U-Verse. The box was supposed to be installed by Monday June 30, then they told us Thursday July 3 and now it's back up in the air. Our neighbor, however, says that they shouldn't even need to be building a whole new box. He says: "nothing was built for me or the two other U-verse customers here. It's my understanding that they need to validate the line up to 2 Heller down the street (that's where the main ATT cable slits), and further test the cable that runs up Caldecott Lane into our buildings."
How do we find out what is really going on here? A local AT&T store was helping us try and push the order through but they haven't had any luck and have mostly stopped responding to our calls and e-mails. It's extremely frustrating knowing that our neighbors have U-Verse but we are being ignored. Our account is still open...are there any other resources we can use to figure out what is really going on?
Thank you for any help or insights you may have.
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