Hi - I can't remember if I posted this question here before. But if I did NOBODY responded (might have been at different forum). This time I am asking that you please help. I'm frustrated, and all out of ideas.
In Nov 2012 I upgraded to uverse. All three services. In addition, I ordered a block of static ip addresses. Although the 510 did not have a true bridge mode, I was able to get them to work with my Cisco ASA and all was well.
A few months ago I upgraded to the new 45 Mbps speed level. I was given an NVG589. However, I would describe the 589 we were given as flaky. We suffered from spontaneous loss of television, telephone and internet service a couple times a week. The problem never resolved itself - the only way to restore service was to press the red button on the rear of the unit and wait.
Eventually I called and had tech support come out. All they did was swap 589s and all was well. Uverse was working as it was supposed to. I should note that prior to this we were not seeing the faster bandwidth like as were supposed to - apparently AT&T forgot to update my account to the faster profile. The tech also took care of that, and I was happy.
After my 589 was swapped to a working model, I decided to configure my static ip block - but the router refused to accept them. I sought the help of "David T" - an ATT employee from the AT&T forums - and he and I were unable to figure out what the issue was, even though I was using the correct addresses and subnet mask (he checked to make sure).
So I gave up on the static ips for a while and tried to set up ip passthrough. I have a Cisco ASA that I'd like to practice on...as well as a new Linksys wifi router. After many major problems (spontaneous service drops) I was able to get the Linksys to operate perfectly with ip passthrough. I used it for close to two weeks; however i decided to return the Linksys and purchase a new Netgear wifi router. I figured whichever one of the two - Linksys or Nethear - that I thought I would end up buying whichever router that worked the best.
So last night I tried setting up ip passthrough to work with the Netgear. All it really entailed was changing the MAC address, which I did, and clicking apply.
Upon doing this I started having major problems. My tv service shut down (I didn't check the phone). The internet became excruciatingly slow. And I was having trouble logging into its webpage; when I would click on a link that required the password for example, after entering the password I would be sent back out to the main conduct page that shows status. This made it impossible to get anywhere where I could make changes to the 589. So I was forced to hit the red button on the back of the unit. After waiting thru the 5 mins of rebooting, sometimes everything worked, and other times the internet or TV was giving me problems.
I gave up last night bc I was interfering with people watching tv. But I got up at 5am while everyone was asleep and thought that I got it working. However around noon the phones went totally out.
Please remember I don't have my static ip info entered into my 589.
So after the phone went off out of the blue I reset the 589 to factory defaults, and everything has worked perfectly since.
So what do you suggest I do? I need to use both my static ips as well as ip passthrough. Yet I can't. I can understand if I get connectivity issues with the router connected to the passthrough; but instead it's literally hosing my tv, internet and phone.
Has anyone experienced this? Remember this is my second 589 and presumably a functional unit.
And has anyone ever had issues entering the static IP address black into the 589?
The way I see it, these are both features of AT&TS hardware. And I'm explicitly paying for my static block. Yet I'm unable up use either bc they won't work and noons at AT&T can get them to work. What's especially disconcerting is that thru my research, I haven't come across any similar issues.
And the problem is I need to be able to run additional routers. Plus the 589 is just not able to adequately handle the 4 iPads, 3 iPhones, a roku and an Apple TV, 1 droid, 1 Galaxy tab, an Xbox one and two pcs.
Does anyone have any ideas? Or similar experiences? This is so frustrating.
Thanks!
↧