I have upgraded from profile rate 12mbps to 18mbps as of today. When the order process was done the change could not be made. I called to have them ping its several times to no avail. A tech will come out and see if its possible to upgrade at the current vrad distance, which is 3900 ft. The AT&T website says I'm eligible for 18mbps Max plus. Is it possible to upgrade to 18mbps from this distance, or will the tech not be able to upgrade to the full 18mbps? Thanks.
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