We've been having U-verse picture freezing/pixelation issues lately (FTTP ONT) on all channels SD/HD. But only on the TV in the living room that we use most.
Had a technician come out and he said he did a line check and that it must be the receiver Set Top Box/DVR (silver colored one). He swapped that out for a new black Motorola receiver and said that should fix it. It didn't.
Problem seems to happen mainly during prime time.
But one question I have is this: There is coax cable from the wall (there is an outlet jack plate but no jack in the hole this coax comes from) to the receiver STB. There is a blue jack in that outlet with nothing plugged in. So, if I connect an ethernet line from that blue jack to the receiver STB do you think that would help? I'll need to see what ethernet TV is available from a source in the house near the RG?
Also, Speedtest by Ookla shows from wifi laptop: Ping 301ms, D/L: .87mbps U/L: 2.03mbps (this is with the MaxTurbo plan.
UVrealtime doesnt show much (FTTP). Perhaps it is a heat (temperature) issue at the STB? it is warm, but the tech said not as hot as he's seen most (and I have a mini fan back there). Also, if heat was affecting the STB, would that also somehow affect internet or wifi? Perhaps some line noise feedback?
RG and closet panel are not warm.
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