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upgraded to 24 tier, no change in speeds?

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I have had 12M internet uverse service for several years, and just decided to upgrade to 24M tier. Yesterday ATT was here to "condition" a new line back to the uverse box from my house, today another ATT installer switched over to the new pair (with a new IP addy also) and brought over/installed a Motorola NVG589 modem/router. Tonight I am observing essentially the same download/upload speeds I had before (only I'm paying more $ :uhh:) This includes the test at att.com/speedtest. The broadband status page shows 25311 down; 2036up, max attainable 64316, VDSL2. What am I missing? Do I need to call them in the morning? 2nd Question: If I try to run the Java speedtests, I keep getting an error that my security settings are blocking the test. I've tried several things, but can't seem to solve this. (I'm running McAffee, latest update on Java)

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