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U-Verse Install...what is covered?

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I'm switching to U-Verse and all I have is a pair of phone lines going to a wall box in my kitchen but it does not have the phone jack plate on it. Will the tech install the proper jack for free for this one outlet since the wires are there? Also, what do I need to ask to make sure I can get the best speeds in my area before I order. Are there some technical terms I can ask the rep to make sure I can get the 18mps speeds and HD TV service that are advertised? Am I better off going to a corporate store and speaking to a rep? Thanks for the help. Rob

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