Hi there. I have been a UVerse customer for more than 4 years and have the same DVR that I was originally provided when I signed up in 2008. I am sure that DVRs with larger hard drives are now available and I would like to upgrade. When I chatted with UVerse support this afternoon, I was told there would be a $105 one time charge to upgrade.
Does this sound right? I already pay a rental fee, so why should I pay an additional fee to get a larger DVR? Any advice on how to get an upgraded DVR without this charge?
Thanks a lot.
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