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Website says Uverse available, neighbors have, ATT support says no-go

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Subject says it all. The UVerse website says I can order 45/6 if I want it. I tried a pre-qual on here and was told, politely, to email customer care. My response, via email, was that I can't get service at my house. My neighbors all around me have UVerse. The website says I'm good. The tech via email says I'm not.

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