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Why does ATT cancel appt's without notice, no show?

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U-Verse installation cancels at end of schedule time on 2-8-14, re-schedules this date 2-14-14, cancels w/out notice. ATT DSL service previously failed to show up or contact on 12-21-14, later advised I "need u-verse" because copper lines are bad. 3 days off of work, compensation offer is insulting $50.00 - still bad DSL and no U-verse installed.

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