I think it's crazy that here in SF, the heart of Silicon Valley, I can't get Internet speeds higher than 6mb/s download speeds. I went to their website and saw that they were offering my package, called "elite" (nice try, more like "would have been elite in 1993"), for $34.95 a month to new users. I am currently paying $45 a month for this absolute joke of a service. So I called their regular Uverse line, and when I explained the situation, I was transferred to the magical department called "retention." Having worked for certain telecom companies before, I know that they will go to great lengths to keep customers, especially ones like me who have been being anally violated by them for many years. So they offered me the price they're offering new customers pretty much right away. Just wanted to let people know that you do have certain protocols to go through if you are paying too much for Uverse, and I'm sure other companies would do this as well.
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