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AT&T U-verse not going near full capacity speeds

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I just transferred U-verse service from my apartment to my new home. I was under the 12mbps plan at the apartment and have the same service in my new home. When the tech installed it the speeds were literally less than 2mbps and he swapped out a couple of modems and it seemed to go up to 8mbps. After he left, however, it dipped back down again to around 3-4mbps. Now, the highest speeds I obtain are around 8mbps, but it's not consistent at all. I upgraded to the 24mbps service online and the highest speed I get under that plan are 12mbps. Does anyone have any suggestions on what to try next?

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