My in-laws are moving from a house to a condo in Glendale, MO. They are moving from DSL to U-verse. They were told that their phone number would not change but when the U-verse was installed it was installed with a different number and they were told by the installer that it was a temporary number and their old number would be transferred within a couple of days. Since then my mother-in-law has called three times and was told each time that the transfer was in process. Today she called and was told that the number would not be transferred and that they would have to keep the temporary number they were given. She managed to get to a supervisor an he passed on the same information. They are in their 80s and have had this number for at least the last thirty years. They are frustrated and mad. Has anyone heard of this and in addition has anyone got a name or number that can be called to try and get to the bottom of this?
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