I had my bellsouth email hijacked, and was pressured to buy premium, support+ to get it fixed by att. After doing that, I paid for the support for 2 or more months. After having the same ongoing problems, I called a local tech support person (non ATT), and we were able to find the problem, which was email forwarding that was apparently set up by the hijacker when the acct was initially hijacked. We explained the problem to the premium support+ techs several times, and after a while they seemed to finally 'get it'.
We fixed the problem, with no help from the premium support+ people, but they agreed that that was likely indeed the problem. So, the problem is fixed now, but. . .
I have paid 2 months (or more) in premium support+ fees with no results, and in addition, I have paid a local computer tech support person for 1 1/2 hours of on site tech support, with the result being that the problem is likely completely fixed.
I requested what I thought was reasonable - that my acct be credited back for the 2 -3 months of premium support+ fees ($30 - $45) because the support provided was ineffective. When that request was denied, I asked that the service be cancelled outright. Surprise - a $90 early termination fee!
So. hmm. I am at a loss of what to do next.
(I was told there is no case number for this, that it is all by my phone number or email address or acct.)
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