We have Uverse for about 2 years. We have had problem off and on but in the past they have been fixed. This time we have experienced a prolonged problem. We have had 4-5 techs out over the past 2 months. Though they have found and fixed problems, the symptoms still persist.
Things they found and fixed:
- Due to our distance from the connection, we have 2 lines coming in. One was down and we were operating at 97% (fixed - both lines are back up)
- At our house, the setup was incorrect such that the power was attached at the wrong line (I am paraphrasing - not sure the correct wording)
In addition, the replaced our att "boxes" (things connected to the TV) in the house with newer hardware.
The above may have lessened the frequency of the problems but the problems still persist.
The UV realtime stats have changed sine these changes were made as we had previously had link retrains and training errors (or maybe training timeouts).
What seemed to make more of a difference was when my husband connected the power to the external box to a battery backup theorizing that we were getting inconsistent power (spikes, high/low).
The problems are intermittent and thus far we have not found a correlation in the outages though I do seem to see corrected blocks reported after the problem occurs.
When the problem occur we see both TV and internet problems.
This occurs approximately 2-5 times an hour.
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