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OK...someone please explain this to me...

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Why am I limited to the Max Plus (18 Mbps) tier? The Max Turbo (24 Mbps) tier is greyed out and the new Power (45 Mbps) tier is nowhere to be seen on the upgrade page. Also, I can only get 3 HD streams and not 4 like I see so many people talking about...an explanation on that would be much appreciated as well. I am in Lexington, South Carolina.

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