How to get att to fix box across street.

My family and I live out in the country and one day this late summer a farmer mowed the ditch across the street and took the internet splice box down. Internet went in and out so I called att and a tech was sent to fix the internet and then put something over it. The tech said he would put a ticket in to have someone come fix it and put a new box up and it is has been 6 months roughly and att has neglected to put a replacement box up. As you we are entering winter and the line lays exposed how do I get att to come fix this? I am worried the rain and snow will make the line go bad. Sorry for the long story.