Most of the time complaints about U-verse service fall on deaf ears but occasionally if you get a hold of the right person you get some action. We've been having problems on and off for quite a while. Unfortunately we only have paired VSL service, we keep getting promised fiber but never see it.
Last week I got fed up with AT&T and sent a letter to President. It must've got to the right person because I had all kinds of action happening at the end of last week. Finally Monday I had one inside tech, 2 line techs and a manager working on it for 4 or 5 hours. They went to every aboveground box between my home and the box that is fed fiber.
Miracles of miracles, since that time everything has been perfect. The attached screen capture is from 3 days of service. I haven't seen signals that good in 8 hours anytime in the past.
Just shows what they can really do if they get pushed into a corner!
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