I've had a severe network problem with U-Verse Internet for almost 6 months now.
3 months ago I narrowed the problem down to AT&T U-Verse.
TCP connections to specific destinations hang. I can even have a TCPdump on both
ends, and SEE the packets flowing out of one end, but not getting through.
For these specific sites, all TCP connections hang anywhere from 0 seconds to 60 seconds
after connecting. I *CAN* connect!
Ping works fine. The only problem is with TCP: HTTP, RDP (remote desktop), SSH, VNC, ...
When I have a problem with a specific site, I have the problem 100% of the time. MOST
IMPORTANTLY, 3 colleagues who also have AT&T have the SAME problem from their home.
We all live in different suburbs of Chicago.
OK, so I've tried to explain the problem to AT&T. 4 times they dispatched a technician to my
house. Each time I showed them the problem, they said they couldn't fix it. They would
"escalate" it. And each time I never heard back.
5 times I've been forwarded to the "pay" service group (ConnectTech) when it is obvious that
the problem is not with my home equipment.
Once I went through the customer advocacy group, with the conclusion (again) that there is
nothing wrong with the AT&T network (we can "ping" it).
I STILL HAVE A SEVERE PROBLEM, AND I CAN'T GET ANYONE AT AT&T TO GIVE A S#$$!T
Help!
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