Long story short, my Digital Life Alarm malfunctioned again this evening and said there was an Intrusion Alarm when there wasn't. This isn't the first time, and will now be the last time, disconnected it. The AT&T Digital Life folks blame it on a "Broadband Issue", and transferred me to "Internet Support". It isn't a broadband issue, they are making excuses as they usually do.
When I was connected to Support, the automated voice said it was running a test, it found a problem, and a truck would be rolled in the morning to repair an issue they found with my connection.
I looked at the RG and shows no errors, I ran a speed test and it is 80 down/19 up, but the latency is 32 ms, which to me is a bit high. I looked on my account, it shows the appointment, but I can't find out what the issue is, or what needs to be repaired. How do I find out? If I call in the automated voice tells me a technician will be out in the morning, gives me the ticket number again and hangs up.
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