Here's how it's setup.
My parents swtiched from normal DSL/POTS service to u-verse DSL and u-verse voice back in December. U-verse internet is working great, however I've had trouble with u-verse voice since it was self installed. My parents have quite a 8 phone jacks hooked up to the u-verse voice line. However only two phones are hooked up to it. One upstairs in the master bedroom and one in the kitchen with DSL filters attached to each phone. The residential gateway is in my brother's room as that is centrally located in the house which provides good wifi coverage. The RG is connected to the wall jack with the dual filter (one for data and one for phone). I have the data line (green) connected to the proper slot (listed as "phone" on the RG with a green square around the input). For the voice service, I have normal phone line cord that runs from the RG to the dual filter. Now I am able to get voice on the phone jacks throughout the house, however when my parents are actually using the voice service, after a period of time while in the middle of a phone conversation the static appears. I don't know why this is happening but it is. I should also point out that on the external telephone box on the house, the line is connected. Now when I followed the instructions, I was told to disconnect the phone line at the external telephone box. However when I've done that, both u-verse voice and internet does not work. I don't know if it's something I screwed up on the install or is it a bad RG. Also I should note, caller ID doesn't work on the phones connected to the wall jacks. However if I connect a phone directly to the RG, it works fine. Any advice would be greatly appreciated.
Also I posted this on att.com's community forum as well
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