I've looked at DSL Reports for years but never thought I'd have to post. Well, I switched from a slow (slowest for AT&T) wired DSL with my own small modem to AT&T Uverse (12 megs) with their own Pace 5268 modem. I live in an apartment, one story, four units to my building in a semi-large complex of similar one story buildings.
I've had nothing but trouble ever since with Uverse. I cannot keep a solid, steady long-lasting connection. I lose Broadband and Service - the lights go out, twinkle, and after a minute they come back on, slowly, and I can once again access the net. I am hardwired ethernet to my desktop; I can also use another device for WiFi (that has no phone service; just use it for WiFi; it's generally turned off until I want to use it for WiFi). What primarily was happening, I noticed, was in the day when it was hot outside that was when I'd constantly lose broadband and service; at night, I got a more steady stable signal with minimal (sometimes no) disconnects. I also got good steady connections one day during an all day rain (contrary to what most people experience). I mentioned all of this to all the techs.
This has been going on for a month - same thing happens no matter what the techs do. Five techs have come out, including the first one who turned off the DSL and turned on the Uverse. I am at my wits end. I've gone through three Pace 5268 modems (which Tech #5 said wouldn't have been the problem so I should have never been given the two replacements after the original). Techs have checked line into my apartment and it's always "good." One tech sealed off two other inside outlets and made the living room outlet the dedicated outlet for ethernet (I have no landline service, just a puny small cell phone that is not a smartphone).
Just yesterday I had Tech #5 come out (a "senior" tech, just like Tech #4) and he did some different things. I'm not sure what all he did but he did say he changed out some copper screws-ins or attachments (?) in the back terminal box to the apartment. I believe he said he moved me to "another line." He also checked "down the line." He also went to a switching box (I think he said switching) and completely removed my portal and gave me a new one (which was a big deal, he said).
He assured me that all would be fine now. But within three hours after he left - during the evening - it all started to happen again. In fact, last night and today - and now in this early a.m., it's been happening far more often than EVER before. It's nearly constant whenever I want to do something on the 'net (meaning, whatever is happening doesn't like the signal on the line to actually work or connect). So it's now happening BOTH day and night.
I called his manager's phone number that Tech #5 gave me and the manager has not called me back. I am left now to call, once again, AT&T Customer Service and get that crap ass recording until it sees fit to give me a tech.
All the techs on the phone and at my apartment have been great people, very helpful. But no one can fix my problem. I've done things myself to no avail - turned off IPV6 via admin page and my computer; moved modems around the room; used my own cords; changed out a monitor, switched channel from "auto" to "1" in admin - nothing works.
This is discouraging. I can only afford so much for my Internet (forget cable) and am now considering asking them to put me back on slow (murderously slow) DSL.
What to do? What do these stats, copied tonight, look to any one of your most learned eyes? (Is this okay - I can try to do a screen shot if not).
Internet Details
Internet Connection Type
Type Value
Broadband Link Built in modem - ADSL/VDSL
IP Connection Direct IP (DHCP or Static)
Current Internet Connection
Type Value
IP Address 104.183.xxx.yyy
Subnet Mask 255.255.252.0
Default Gateway 104.183.112.1
Primary DNS 68.94.156.11
Secondary DNS 68.94.157.11
Host Name *********
Domain
MAC Address e0:22:04:xx:xx:xx
MTU 1500
6rd IPv6 Internet Connection
Type Value
Default Gateway 2602:300:c533:1510::1
6rd BR 12.83.49.81
6rd Prefix 2602:300::/28
6rd Delegated Prefix 2602:306:xxxx:xxxx::/60
6rd MTU 1472
DSL Details
Modem Type Built in modem - ADSL/VDSL
DSL Line (Wire Pair) : Line 1 (inner pair)
Type Down Up
User Rate 14396 kbs 1021 kbs
Max User Rate 19769 kbs 1153 kbs
Noise Margin 6.5 dB 6.8 dB
Attenuation 22.0 dB 13.9 dB
Output Power 17.9 dBm 12.1 dBm
Protocol G.DMT2+ Annex A
Channel Interleaved
DSLAM Vendor Information Country {46336} Vendor {BDCM} Specific {41912 }
Rate Cap 19601 kbs
Attenuation @ 300kHz 15.2 dB
Required Impulse Noise Protection 17
Uncanceled Echo -3.8 dB Ok
VCXO Frequency Offset 0.0 ppm Ok
Excessive Impulse Noise 0 Ok
Traffic Statistics
IP Traffic
Type Bytes Packets Errors %
Transmit 77688572 843709 1918 0
Receive 2016174930 1435848 69850 4
DSL Link Errors
Collected for 13:15:29
DSL
Type Since Current Current Time Since
Period Reset 24-hr int. 15-min int. Last Event
Link Retrains 45 45 0 0:00:39
DSL Training Errors 46 46 0 0:01:08
Training Timeouts 46 46 0 0:01:08
Loss of Framing Failures 395 395 0 0:01:38
Loss of Signal Failures 45 45 0 0:01:36
Loss of Power Failures 0 0 0 0:00:00
Loss of Margin Failures 0 0 0 0:00:00
Cum. Seconds w/Errors 742 742 0 0:01:36
Cum. Sec. w/Severe Errors 471 471 0 0:01:36
Corrected Blocks 927251 927251 142 0:00:11
Uncorrectable Blocks 21892 21892 0 0:01:39
DSL Unavailable Seconds 3134 3134 0 0:00:39
[moderated - masked some information for privacy]
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