I've had Gigapower since around August of 2016 and it's been great. For the last couple of weeks however, I've have severe performance issues downloading files. Speed tests are generally fine, as are other activities such as general browsing and YouTube. But on most web sites, file downloads are excruciatingly slow... Unless I VPN.
When I hop on a VPN, performance is much better. Still limited by the VPN itself and nowhere near what Gigapower has been in the past, but at least usable and I can get my work done.
I've captured a video of this behavior here:
https://www.youtube.com/watch?v=3p_tKw17v3M
For this test, I'm downloading a Windows 10 ISO from Microsoft through my MSDN subscription. You can see that the download time exceeds 18 hours when not using the VPN, but drops to just a few minutes when the VPN is connected. I repeat this test twice. I canceled the download for brevity in the video, but the speed doesn't improve over time. It occurs on most other sites as well.
My network setup is as follows:
Pace 5268AC residential gateway
EdgeRouter Lite (1.9.1)
Unifi AC Pro access points
HP Procurve 1810-8G switches
The RG is configured for DMZ+ mode to the EdgeRouter and has been since I got the service last year. Wireless is disabled in the RG. For the purposes of troubleshooting, I have tested with multiple computers, wired and wireless, PCs and Macs on both my home network as well as connected directly to the switchports in the RG, but the issue persists.
I called AT&T today, but they were no more helpful than having me unplug and plug the RG back in (which I'd already done). They seem to think that if a speed test looks good (and they usually do) then there's not an issue. What's the best way to get this escalated?
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