I talked my husband into switching from our long-term, very satisfied cable, land-line and functional-DSL relationship because I bought into U-verse's wireless system (for my husband to use in the garage). The service has been abysmal. We have frequent television freezes and lost signals, along with dead phone service and lost internet connection. We have had techs out three times. Each one of them has given us their phone numbers and said to call if we still have problems. We call, but don't get a response. So we go back to the sometimes language challenged, follow the script, foreign based call center CSRs. We endure the same questions time after time in order to schedule an appointment with Tech Service. When we lose the signal, the screen says to go to att.com. If we had internet service, we would. The same goes for the phone. We haven't had a reliable home telephone call since we switched. Can someone please help us. This is our last ditch effort to resolve the issues before cancelling the services completely. When U-verse works, we love it and would really like to keep it. But we are getting tired of paying for premium service and receiving substandard service in return.
Diane
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