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So my connection is ALWAYS bad on U-Verse.. who owns this hop?

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Seems like "162-204-172-2.lightspeed.moblal.sbcglobal.net" is always dropping packets and really slow.. Can you please shed some light as to who owns this hop and why it's so bad? I don't understand why it's been like this for weeks without anyone addressing it. I'm a pretty patient guy most of the time.. but after weeks I have to wonder.

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