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Unburied service cable?

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It has been almost 3 months since my uverse was installed. A new service cable was required, running across the alley behind m house and across my driveway. I was promised burial of he cable in 10 days and that was almost 3 months ago. I have called twice and initiated 2 additional work orders to bury the cable. Nothing. What can I do to get AT&T to bury this cable???

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